Author’s new book “Customer Escalations Management: The Golden Recipe” receives a warm literary welcome

September 05 20:53 2022
Author's new book "Customer Escalations Management: The Golden Recipe" receives a warm literary welcome

Readers’ Favorite announces the review of the Non-Fiction – Business/Finance book “Customer Escalations Management: The Golden Recipe” by Nikolaos Zormpas, currently available at

Readers’ Favorite is one of the largest book review and award contest sites on the Internet. They have earned the respect of renowned publishers like Random House, Simon & Schuster, and Harper Collins, and have received the “Best Websites for Authors” and “Honoring Excellence” awards from the Association of Independent Authors. They are also fully accredited by the BBB (A+ rating), which is a rarity among Book Review and Book Award Contest companies.

“Reviewed By Vincent Dublado for Readers’ Favorite

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas is the ultimate guide on how to provide amazing customer service and exceptional customer experience. Dealing with customers and avoiding escalations is one of the most challenging parts of any business, but the good news is that this book redefines what true customer service means. Is the customer always right? This book tells you that it is not always the case. However, it is an aspirational ideology that, when placed in the right context, becomes the nucleus of the five steps you can take to overcome challenging situations and reach a mutual agreement with your valued customers. There is always a silver lining. Use The Golden Recipe to learn how to handle customer escalations that result in customer satisfaction.

Nikolaos Zormpas puts the human touch back into customer relations and strengthens the connection between people and your business. It is difficult to win customers yet it is very easy to lose them. Customer Escalations Management teaches you how to retain your customers, strengthen your brand, and accumulate more patronage. Zormpas guides you through all this by presenting you with a realistic approach to the subject. I’ve had my share of customer service experience, having worked at an outsourced call center, and I certainly wished I’d had this book back then. I like the way it teaches you a strategic approach to defusing customer frustration. The Golden Recipe is a huge boost in turning problems into opportunities. Customer Escalations Management is an invaluable reference for anyone who is engaged in a customer-oriented venture.”

You can learn more about Nikolaos Zormpas and “Customer Escalations Management: The Golden Recipe” at where you can read reviews and the author’s biography, as well as connect with the author directly or through their website and social media pages.

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